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MEDICAL CENTRES
Medical Centres around the world feature some of the most complex and most varied customer management in the world today. Because these organisations have to cater to individuals with specific and sensitive needs, there has to be a system in place that not only complements current CMS systems within the medical industry, but also acts as an enhanced extension that value-adds the services already offered. Totally transform the customer experience Customers within the medical sector can be demanding – and rightly so. While medical centres in Singapore have done a great job in catering to their medical needs – there is only so much they can do when it comes to the customer experience. Even premier medical centres are realising that there has to be a holistic and all round customer experience, one that does not start and stop within the medical centre itself. They realise that they have to think ‘big’ and start the customer experience right from the homes of their clientele. The excellent feature of the EcoVerve concierge service is that it can be installed in medical centres regardless of their complexity and their size. The network acts as a functioning extension of its current core services, and it is easily used and accessed either by phone or via a web portal. This means that medical centres now can offer a whole range of concierge and planning services to their clientele – from arranging a pickup, co-ordination and even delivery services. It is an affordable solution to enhance the customer experience and make it that much more memorable. A personal and premier solution From picking up an X-ray result, arranging for a transfer appointment or even helping to deliver non-essentials – there is no limit to how you can change your customer’s life with EcoVerve’s concierge service. Medical Centres are places of necessity; people go to them because they have to – not because they want to. Make their life that much easier, and make your medical centre an obvious choice for them. |
